Privacy policy
PRIVACY POLICY
Last updated: June 27, 2026
This Privacy Policy explains how Hemios ("we", "us", "our") collects, uses, and shares your information when you visit or make a purchase from tryhemios.shop (the "Site"). Please read this policy carefully. By using the Site, you agree to the practices described below.
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1. INFORMATION WE COLLECT
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A. Information You Provide Directly
When you place an order or contact us, we collect:
- Your name, email address, phone number, and billing/shipping address
- Payment confirmation data (we do not store full card numbers)
- Messages or inquiries submitted through our contact form
B. Information Collected Automatically
When you browse the Site, we automatically collect:
- Browser type, IP address, device type, and operating system
- Pages viewed, time spent on site, and referring URLs
- Data via cookies, pixels, and similar tracking technologies (see Section 4)
C. Information from Third Parties
We may receive information from service providers including Shopify (our e-commerce platform), payment processors, and analytics tools. This information is used solely to operate the Site and fulfill your orders.
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2. HOW WE USE YOUR INFORMATION
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We use your information to:
- Process and fulfill orders, including shipping and returns
- Communicate with you about your order status and account
- Send promotional communications where you have consented or where permitted by law
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Improve the functionality and user experience of the Site
- Comply with applicable legal obligations
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3. SHARING YOUR INFORMATION
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We may share your information with:
- Shopify and other technology or fulfillment partners required to operate the Site
- Shipping carriers and logistics providers to deliver your order
- Advertising platforms (including Google and Meta) for marketing purposes, subject to their own privacy policies
- Legal or governmental authorities when required by law or to protect our rights
We do not sell your personal data to third parties.
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4. COOKIES & TRACKING TECHNOLOGIES
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We use cookies, pixels, and similar technologies to:
- Maintain your shopping session and cart
- Analyze traffic and usage patterns on the Site
- Deliver targeted advertising based on your interests
You may disable cookies through your browser settings, though this may affect certain Site features. We honor the Global Privacy Control (GPC) signal as an opt-out of data sharing for advertising purposes where required by applicable law.
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5. YOUR RIGHTS
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Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict how we process your data
- Withdraw your consent at any time
- Receive a portable copy of your data
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at contact@tryhemios.shop. We will respond within the timeframe required by applicable law.
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6. DATA RETENTION
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We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
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7. INTERNATIONAL DATA TRANSFERS
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Your data may be processed in countries other than your own. Where required by law — for example, for transfers from the European Economic Area — we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
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8. CHILDREN'S PRIVACY
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Our Site is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately at contact@tryhemios.shop so we can delete it.
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9. DATA SECURITY
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We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet can be guaranteed as completely secure.
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10. THIRD-PARTY LINKS
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Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their individual privacy policies before providing any personal information.
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11. CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any update constitutes your acceptance of the revised policy.
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12. CONTACT US
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For any privacy-related questions or data requests, please reach out to us:
Hemios
70 Stevenson St, San Francisco, California, 94105, USA
Email: contact@tryhemios.shop