Shipping policy
SHIPPING POLICY
Last updated: June 27, 2026
At Hemios, we are committed to delivering your order safely, on time, and with complete transparency. Please read this policy in full before placing your order.
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ORDER PROCESSING
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All orders are processed within 1 to 4 business days from the date of purchase. Once your order ships, you will receive a confirmation email containing your tracking information.
We do not process or dispatch orders on weekends or public holidays. During high-demand periods, processing times may be slightly extended. We appreciate your patience.
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ESTIMATED DELIVERY TIMES
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Delivery estimates are calculated from the date of shipment, not the date of purchase:
United States — 7 to 10 business days
Canada — 7 to 10 business days
United Kingdom — 7 to 10 business days
Ireland — 7 to 10 business days
Australia — 7 to 10 business days
New Zealand — 7 to 10 business days
United Arab Emirates — 7 to 10 business days
All other countries — 10 to 18 business days
These are estimated timeframes only. Actual delivery times may vary due to courier capacity, customs clearance, or local conditions outside of our control.
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ORDER TRACKING
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Once your order has been dispatched, you will receive a tracking number by email. You may use this number to monitor your shipment directly through the carrier's website or via our order tracking page.
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SHIPPING DELAYS
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Hemios is not responsible for delays caused by:
- Courier or postal service disruptions
- Customs clearance holds or inspections
- Adverse weather conditions or natural events
- Incorrect or incomplete shipping information provided by the customer
If your order appears significantly delayed beyond the estimated timeframe, please contact us at contact@tryhemios.shop and we will do our best to assist you.
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LOST OR UNDELIVERED PACKAGES
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Hemios is not responsible for packages that are marked as delivered by the carrier but reported as missing. In such cases, we recommend contacting the carrier directly with your tracking number to open an investigation.
In cases of confirmed loss in transit (not marked as delivered), please contact us at contact@tryhemios.shop so we can review and assist accordingly.
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CUSTOMS, DUTIES & IMPORT TAXES
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International customers are solely responsible for any customs fees, duties, or import taxes that may apply upon arrival in their country. These charges are levied by local authorities and are entirely outside our control. We do not collect or pre-pay these fees at checkout.
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INCORRECT SHIPPING ADDRESS
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Please ensure your shipping address is accurate and complete before completing your purchase. Hemios is not responsible for orders delivered to an incorrect address provided by the customer at checkout.
If you notice an error in your shipping address, contact us immediately at contact@tryhemios.shop. We will make every effort to correct it before your order is dispatched.
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CONTACT US
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Email: contact@tryhemios.shop